Returns and Exchanges

Return, Exchange, and Refund Policy

Last updated: August 24, 2023

Thank you for shopping at RamenTuning .

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to RamenTuning LLC , 1225 Kingsway Rd, Brandon FL 33510 .

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to RamenTuning , accessible from www.RamenTuning.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Route Package Protection

The only way to 100% guarantee that you will receive your package is to purchase Route Package Protection at checkout.* To learn more about how Route protects your package, click here: Route Package Protection Policies - Route. Unless you purchase additional shipping insurance, we can not guarantee that you will be compensated and/or have the items replaced if lost or damaged. The cost of Route Package Protection can only be refunded on unshipped/unfulfilled orders. If your item has shipped, Route is protecting your package that is currently in transit. If your package is lost, damaged, or stolen, Route will replace the item for you. 

*If you have purchased Route Shipping Protection and need to file a claim for a lost, damaged, or stolen package, you must contact Route directly. Click Here to file a claim

Conditions for Returns

RamenTuning Reserves the right to change its return procedures at any time without prior notice to you. RamenTuning will ONLY offer STORE CREDIT on products returned in NEW never used condition at our discretion. A 15% restock FEE will be assessed on ALL returns and must have prior approval by emailing us at info@ramentuning.com within 10 calendar days of receiving the part.20% restocking fee will be assessed on all open non-installed packages. Once we receive the return you will receive a credit towards our online store. NO EXCEPTIONSIf you do not get a RMA and send product back you will not get a credit and would have to pay the postage to get the item back.

RamenTuning will not accept returns for used, installed or electronic parts under any circumstances. 

If a part was ordered in error and the error is yours you will also be responsible for all shipping costs to you. If we make an error all shipping costs will be paid for by RamenTuning using shipping company of our choice. 

    The following Goods cannot be returned:

    • The supply of Goods made to Your specifications or clearly personalized.
    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
    • The supply of Goods include Wheels that have been mounted, Electronic parts such as Fuel Pumps, Relays, ECUs, Headlights, Taillights, and Batteries

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Returning Goods

    You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

    1225 Kingsway Rd, Brandon FL 33510

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Core Charges

    Certain products require a core charge which is displayed on the product page. Core Charges can be recycled, more specifically, remanufactured for future sale. These parts have a core price that is used as a form of deposit on the portion of the product manufactured and that is designed to encourage the return of the old part. The "Core" simply put is your old part. Returning cores can save you some money on replacement parts. 

    If you need help on a core return, please contact our customer support team at support@ramentuning.com or via phone at 813-822-3578

    Exchanges

    If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

    Pricing or Typographical Errors

    RamenTuning strives to provide the most up to date pricing as well as accurate product information. RamenTuning cannot confirm the price of an item until after your order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, RamenTuning holds the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is incorrectly priced, RamenTuning may, at our discretion, either contact you for instructions or cancel your number and notify you of such cancellation. Prices and availability are subject to change without notice.  

    Gifts

    If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

    If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    • By email: info@ramentuning.com

    • By phone number: 813-822-3578

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